Shipping & Delivery Policy

Last Updated: October 2026

This Shipping & Delivery Policy applies to all purchases made through https://www.solluny.com, owned and operated by Solluny.

If you have any questions about delivery, please contact: contact@solluny.com

1. Digital Products

Solluny sells digital products and digital subscription services. No physical products are shipped unless explicitly stated on the product page.

Our products may include:

Personalized Soulmate Sketches
Astrology readings
Tarot readings
Compatibility reports
Digital guides and e-books
VIP Membership content
Other digital downloads

2. Delivery Method

All products are delivered electronically. Depending on the product purchased, delivery may happen through:

Email sent from contact@solluny.com
A secure download link
Your customer account

Please make sure you enter a valid email address at checkout.

3. Delivery Time

Digital guides and e-books are usually delivered right after your payment is confirmed. Personalized products, such as Soulmate Sketches and readings, may need additional preparation time, as shown on the product page or at checkout.

Delivery times are estimates and may occasionally vary because of high order volume, system maintenance, technical issues, payment verification or other circumstances beyond our reasonable control.

4. Subscription Access

For VIP Membership purchases, access to member benefits is normally provided shortly after your payment is confirmed. Each successful renewal extends your access for the next billing period.

5. Not Received Your Order?

If your product has not arrived within the expected time:

Check your Spam, Junk or Promotions folder.
Confirm that the email address you entered at checkout is correct.
Contact us at contact@solluny.com with your order number and we will resend it.

6. Customer Information

Solluny is not responsible for delays caused by incorrect information entered at checkout, such as a wrong email address, typing errors, full or inaccessible inboxes, or emails filtered by your provider. Please contact us promptly if any information needs to be corrected.

7. Payment Verification

For security reasons, some orders may require additional payment verification before delivery. This protects both our customers and Solluny against fraudulent transactions. If verification is needed, our team will contact you using the details provided at checkout.

8. Physical Shipping

Unless explicitly stated otherwise on the product page, Solluny does not sell or ship physical goods. No shipping charges apply to digital products.

9. International Customers

Because our products are delivered digitally, they are available worldwide. Customers are responsible for making sure that access to our products complies with the laws of their country or jurisdiction.

10. Delivery Issues

If you have any difficulty accessing your purchase, please email contact@solluny.com. Our support team will work with you to restore access or resolve the issue as quickly as reasonably possible.