Refund Policy

Last Updated: October 2026

This Refund Policy applies to purchases made through https://www.solluny.com, owned and operated by Solluny.

If you have any questions about this Policy, please contact: contact@solluny.com

1. Our Commitment

At Solluny, we work to provide a positive customer experience and high-quality digital products. If you have an issue with your purchase, please contact our support team before opening a payment dispute. Most concerns can be resolved quickly.

2. Digital Products

Solluny sells digital products and digital subscription services. Because these products are delivered electronically and may include personalized content created for each customer, refund eligibility follows the terms below.

3. Personalized Orders

Many Solluny products, such as Soulmate Sketches and readings, are personalized using information you provide. Once work has started on a personalized order, or the product has been delivered, refunds generally cannot be provided.

If there is an error with your order, or you believe your product was not delivered correctly, please contact us. We review every request individually and will make reasonable efforts to resolve it.

4. Non-Personalized Digital Products

If you buy a non-personalized digital product, such as a guide or e-book, and a technical issue prevents access or download, please contact us. Where appropriate, we may:

resend the product;
provide an alternative download method;
replace the product;
or issue a refund at our discretion.

5. VIP Membership

Your VIP Membership can be canceled at any time (see Manage or Cancel Your Subscription). Canceling stops future recurring charges but does not automatically refund payments that were already processed. You keep access to member benefits until the end of the current billing period unless otherwise stated.

6. Duplicate Charges

If you were accidentally charged more than once for the same order, contact us right away. Verified duplicate charges are promptly refunded.

7. Unauthorized Transactions

If you believe your payment method was used without your authorization, contact us immediately so we can investigate.

8. When Refunds May Be Issued

Refunds may be granted in situations such as:

duplicate transactions;
technical failures that prevent delivery and cannot be resolved;
billing errors;
accidental multiple purchases;
other cases where Solluny determines a refund is appropriate.

Each request is reviewed individually.

9. When Refunds May Not Be Available

Refunds generally will not be provided when:

a personalized digital product has already been created or delivered;
the customer changes their mind after delivery;
dissatisfaction is based only on personal expectations or subjective interpretation of spiritual or entertainment content;
a membership is canceled after a renewal payment was already processed;
incorrect information entered at checkout prevents delivery.

Nothing in this section limits any rights you have under applicable consumer protection laws.

10. How to Request a Refund

Email contact@solluny.com and include:

your name;
the email address used for the purchase;
your order number (if available);
a short description of the issue.

11. Processing Time

Approved refunds are usually processed within 5–10 business days. The time for the funds to appear in your account depends on your card issuer or bank.

12. Chargebacks

We encourage customers to contact Solluny before filing a chargeback with their bank. Our team is committed to resolving billing and delivery issues as quickly as possible.